Navigate to %localappdata%\Microsoft\Office\16.0\Lync folder. I can can create a Skype meeting in the calendar app, but I cannot create any group calls or chats withing **** (see above)
Your Outlook 2016 client and Skype for Business version ( Gear (icon) > Help > About Skype for Business).Ģ.) Check if you can create the meeting in Outlook Web App (OWA). **** contacts within my org are marked with Y. I can chat and call with them, but cannot share screens or include in group chat/call.
I have free skype contacts marked with N. **Meet now will not work for group chat or call.Ĭtrl-click on the members and right click to start Group IM or call also does not work (this is the way I get the error in the image in last message) Mayoya MSFT Support, 8:37 AM, March, 1, 2017 (UTC)] Open Tracing folder, delete all the contents inside, but not the Tracing folder itself. Navigate to %localappdata%\Microsoft\Office\16.0\Lync Version of your Outlook 2016 client and Skype for Business version ( Gear (icon) > Help > About Skype for Business).Ģ.) Check if you can create the meeting inģ.) You can try to clear the Skype for Business cache by following these steps: If the issue still occurs after following the steps above, please provide the following information to further troubleshoot the problem: If they are external contacts, as an admin you can try to set external communications by following the Skype for Business admin center settings shown on the screenshot
I would like to know what members are included on the group chat (free skype contacts). Please provide the detailed steps on how you got this error to understand the scenario. If not, then did you run a presentation or use “Meet Now” button. Are you setting up a Skype Meeting Broadcast as an event team member? If yes, please check thisĪrticle to find the resolution to the problem. The group video call is available only on the desktop version of Skype, but is free and very easy to use. This feature is great for holding meetings with colleagues from other parts of the globe, or just talking with your family even when all the members are in different locations. you can check the pm via the following link:Ĭ/.We apologize for the inconvenience in using Skype for Business and we want to help you fix the problem. Group video calls lets Skype users talk to each other real time wherever they may be. 1000 (it is an example of mine).Īlso, i have sent you a private message (pm) to collect some relevant information for troubleshooting the issue. to upload a screenshot: click “use rich formatting”> “insert media”.ģ. what are the problematic users’ skype for business versions? to check the version: click “options” in the skype for business client> “help”> “about skype for business”. If not, please confirm the following information for a better understanding of the issue:ġ. how many users have the same issue in your organization?Ģ. was there any error message or did any abnormal situation occur when the call disconnected in the middle of the skype for business meeting? if so, upload a screenshot about it for analysis.
Setting up your network for skype for business online. do you mean that the issue doesn’t exist under another network environment? if so, we suggest you contact the network administrator to check the network I’d like to confirm the reason why you want to do a network test inside your local network for the issue.